Terms of Service

1. Introduction

Welcome to 9th Island Pool Service. By accessing our website or engaging our services, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you may not use our services.

2. Service Description

9th Island Pool Service provides professional pool and spa maintenance, cleaning, chemical balancing, equipment repair, and related services to residential and commercial properties in the Henderson and Las Vegas, NV areas. The specific scope of work will be outlined in your individual service agreement or estimate.

3. Estimates & Quotes

Any estimates or quotes provided via our website, over the phone, or through email are preliminary and non-binding. Final pricing is subject to an on-site inspection of your pool, spa, and equipment to accurately assess the condition and required scope of work.

4. Service Limitations

While we strive to provide the highest quality care, our services are limited to the maintenance and repair of the pool water and equipment. We are not responsible for structural defects, pre-existing equipment failures, underground plumbing leaks, or issues arising from extreme weather conditions beyond our control.

5. Customer Responsibilities

To ensure we can provide effective service, customers agree to:

• Provide clear, safe, and unobstructed access to the pool and equipment area on scheduled service days.
• Ensure pets are secured away from the pool area during service visits.
• Maintain proper water levels between our scheduled visits.
• Promptly report any noticeable issues, leaks, or unusual equipment noises.

6. Pricing & Payment

Pricing for weekly maintenance is billed on a recurring monthly basis. Payment is due upon receipt of the invoice unless otherwise specified in your service agreement. Additional repairs, parts, or specialized chemical treatments (e.g., green pool recovery) will be quoted and billed separately. We reserve the right to suspend service for accounts with past-due balances.

7. Cancellation & Rescheduling

Customers may cancel their recurring service agreement at any time with written notice. If you need to reschedule a specific visit, please provide at least 24 hours' notice. We reserve the right to reschedule services due to severe weather, holidays, or unforeseen emergencies, and will communicate any changes promptly.

8. Liability Limitations

9th Island Pool Service shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability for any claim related to our services is strictly limited to the amount paid by the customer for the specific service in question during the billing period the issue occurred.

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of 9th Island Pool Service or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without explicit written permission.

10. Third-Party Links

Our website may contain links to third-party websites or services (such as Thumbtack or social media platforms). We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites. Accessing these links is at your own risk.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting to this page. Your continued use of our services following any updates constitutes your acceptance of the revised terms.

12. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at: